Plans and pricing

FAQs

1. Do you offer a free plan?

There is currently no free plan available, but we offer a special plan with exclusive benefits for early adopters. Learn more and apply here!

2. Is there a trial period for your plans?

The Early Adopter program includes a 30-day trial period, with potential extensions based on business needs and availability.

3. Can I change my plan at any time?

Yes, plans can be upgraded or downgraded at any time. Be aware of changes in maximum processed orders to avoid overcharges or service disruptions when changing plans. You can get more information about plan changes here.

4. Are there any additional fees for extra orders?

Yes, process additional orders even after reaching your plan's limit. We offer an extra order limit feature that can be tuned to adjust an extra budget, which will be divided by the order price specified in your plan. Learn more about these feature here.

5. Does the system automatically update my plan according to order volume changes?

No, to avoid unwanted charges and disruptions, we do not automatically upgrade plans. We understand that order volume can fluctuate due to reasons like busy seasons, promotional campaigns, or vacations.

6. What level of support is included with the plans?

All plans include access to our extensive help documentation and direct support via email.

7. How is the monthly order volume calculated?

For billing purposes, we count each unique order placed on your store each day and aggregate them for the entire month.

8. Is there a minimum number of orders required?

There’s no minimum monthly order volume required to use eShopBrainiac.

9. What if my store orders are more than 1500?

For businesses processing 1500 or more orders per month, we offer custom plans tailored to your specific needs. These plans may include dedicated support, volume discounts, and features not available in standard plans. Contact us to learn more.

10. Can I cancel my subscription at any time?

Active subscriptions can be canceled at any time, with your plan remaining active and processing orders until the month's end. If the order volume limit is reached, order processing will stop, including the extra order limit, so no extra charges will be made. After the end of the month, access to the platform will still be available for an extra 30 days to access and gather any data you might want to analyze. Learn more about subscriptions here.

11. Is there a limit to the number of products I can have in my store?

There’s currently no limit to the number of products in the store.

12. How does eShopBrainic’s billing work?

You will get charged based on your monthly store orders. You can drag the slider above and check the fee you will get charged based on your total monthly store orders. You will also get charged based on the extra order limit budget configured in your plan, which can be edited at any time. Billing is handled by Shopify. See their terms of service here.

13. What payment methods do you accept for subscription plans?

Billing is handled by Shopify, so you can pay with popular methods like credit cards, debit cards, and Shopify Pay. See more options here.

14. When do subscription changes take effect?

Subscription changes generally take effect every 24 hours. However, to minimize disruption for our users, we strategically schedule updates during periods of lower traffic in each region. This ensures you and your customers experience minimal impact during the transition.